Privacy Policy

1. Introduction

click-stitch ("we", "us", or "our") operates the website click-stitch.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our embroidery digitizing service.

2. Information We Collect

Account Information: When you register, we collect your username, email address, and a securely hashed password.

Payment Information: Payments are processed by Stripe. We do not store your credit card number. We retain your Stripe customer ID and subscription ID to manage your account.

Uploaded Images: Images you upload for conversion are processed on our servers. Completed conversions (including the original image, output file, and preview) are stored in our database so you can access your conversion history.

Usage Data: We collect information about how you use our service, including conversion settings, timestamps, and IP addresses for rate limiting and security.

Analytics: We use Google Analytics to understand how visitors interact with our site. Google Analytics uses cookies to collect anonymous usage data. You can opt out using the Google Analytics Opt-out Browser Add-on.

3. How We Use Your Information

• To provide and maintain our embroidery digitizing service
• To process your subscription payments
• To send transactional emails (account verification, password resets, conversion completion notifications)
• To enforce usage limits and prevent abuse
• To improve our service based on usage patterns
• To respond to your support requests and feedback

4. Data Sharing

We do not sell your personal information. We share data only with:

• Stripe — for payment processing
• Google Analytics — for anonymous usage analytics
• Our hosting provider — to serve the application
• Email service provider — to deliver transactional emails

5. Data Retention

Your account data and conversion history are retained as long as you have an active account. If you wish to delete your account and all associated data, please contact us at nick@click-stitch.com.

6. Cookies

We use cookies for:

• Session management — to keep you logged in
• Theme preference — to remember your light/dark mode choice (stored in localStorage)
• Google Analytics — to collect anonymous usage data

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data
• Opt out of analytics tracking

To exercise any of these rights, email us at nick@click-stitch.com.

8. Security

We use industry-standard measures to protect your data, including encrypted connections (HTTPS), hashed passwords, and secure payment processing through Stripe. However, no method of electronic storage is 100% secure.

9. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:
nick@click-stitch.com