Refund Policy

1. Scope

This policy covers click-stitch Premium subscriptions (monthly and yearly) purchased at click-stitch.com/upgrade. The Free plan costs nothing and has nothing to refund. This policy forms part of our Terms of Service; where the two differ on refunds, this page applies.

2. 14-Day Money-Back Guarantee

You can request a full refund within 14 days of any charge — your first payment or a renewal. No reason is required, and we don't deduct anything for conversions you've already run.

Embroidery files you generated and downloaded before the refund remain yours to keep and use. We won't revoke or delete them. Your account simply returns to the Free plan.

3. Try Before You Buy

Every feature of the digitizer is usable on the Free plan before you pay anything — up to 3 conversions per day, up to 3 thread colours, and a 3-inch maximum output size. Embroidery results depend on your thread, stabiliser, fabric, and machine calibration, so it's worth running a design through the tool and stitching it out before subscribing.

4. Renewals

Subscriptions renew automatically until cancelled. An unexpected renewal is covered by the same 14-day window as any other charge.

We send a receipt by email for every charge. If a receipt isn't reaching you, check your spam folder and then contact us so we can fix the address on your account.

5. Cancelling vs. Refunding

These are two different things:

• Cancelling stops future charges. You keep Premium access until the end of the period you've already paid for. You can cancel any time from your account page.
• A refund returns money you've already paid and ends Premium access straight away.

Cancelling on its own does not trigger a refund of the current period. If you want both, ask for the refund — we'll cancel the subscription at the same time.

6. Outside the 14 Days

After 14 days we don't refund as a matter of course, and we don't pro-rate part-used billing periods. We do make exceptions, including where:

• You were charged twice for the same period, or charged after cancelling.
• A fault on our side stopped you using Premium for a meaningful stretch of the period.
• Someone used your card without your permission.
• A yearly subscription renewed on an account you'd long stopped using.

Duplicate and unauthorised charges are refunded in full whenever they happened, not just inside 14 days.

7. How to Request a Refund

Email nick@click-stitch.com from the address on your account, or use our contact form. Include the email address you signed up with and roughly when you were charged — that's enough for us to find the payment.

You'll normally hear back within 1–2 business days.

8. Timing and Method

Approved refunds are issued to the original payment method — we can't send the money anywhere else. Once we issue it, our payment provider typically takes 5–10 business days to return the funds to your card or account, depending on your bank. Refunds are issued in the currency you were originally charged in; if your bank converted the charge, the amount you receive back can differ slightly because exchange rates move.

9. Payment Provider

Payments are handled by our payment provider, whose name appears on your card statement and on your receipt. Refunds are processed through that same provider. If you've contacted them directly about a charge, let us know so we don't duplicate the refund.

10. Statutory Rights

If you're a consumer in the UK, EU, or another region with a statutory cooling-off or cancellation right, this policy is in addition to those rights, not a replacement for them. Nothing here limits what the law in your country entitles you to.

11. Chargebacks

Please email us before raising a chargeback with your bank — it's usually resolved faster directly. Accounts with an open chargeback may have Premium access suspended while the dispute is investigated.

12. Changes to This Policy

We may update this policy. Any change applies to payments made after it's posted — never retroactively to a charge you've already paid. Material changes will be announced by email or an in-app notice.

13. Contact Us

Questions about a payment or refund:
nick@click-stitch.com